Return Policy
Returns & Refunds:
In Short:
All returns and exchanges must be approved.
We accept returns for any reason within 30 days as long as the items have not been used and are in their original package and with tags and labels.
You'll also need some proof of purchase (like our order number).
We do not except returns on:
- Items on Sale / Clearance or that have special discounts.
- Damaged or used items (unless they arrived damaged - in which case please send us pictures).
- Tights, underwear, face-masks and other sanitary/intimate items (unless you haven't opened the package at all).
- Gift-cards.
When we receive the items we'll message you if all is well and you have been refunded, or if there are any issues.
To initiate a return/exchange visit our returns page:
start return
*If all terms are met we will credit you for the full amount of the items (excluding shipping) or you can chose to receive store credit or an exchange.
*we do not issue return labels.
Happy Shopping !
Detailed Returns Policy:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also do not accept products that are intimate or sanitary goods such as underwear.
Additional non-returnable items: Gift cards.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@pipafashion.com.
Sale / Clearance items
Only regular priced items may be refunded, sale / clearance items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@pipafashion.com and we'll let you know how to proceed.
Shipping
If your return request is approves we will send you detailed instructions how and where to send your items.
Initiate your return here - click me >>
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.